We support the parking and environmental services with Environmental Enforcement Officer, recycling operatives, Refuse driver loader, HGV class 2 driver, refuse loader, street cleanser, parking attendant and civil enforcement officer.
Our ideal Civil enforcement officer candidate should have:
- Experience working as a civil enforcement officer
- Have a City and Guild or WAMITAB II or NVQ II in Civil Parking Enforcement certificate.
- Good knowledge of The Highway Code and The Blue Badge Scheme: rights and responsibilities in England booklet
- Experience within a customer facing environment
- Confident personality and customer focussed attitude
- Computer literate and competent in the use of smart technologies, with the ability to become proficient in the use of other bespoke software packages
what does a civil enforcement officer do?
civil enforcement officers patrol roads and public car parks, checking parked vehicles. If you are looking to work in the parking industry there is a difference between Parking attendants and Civil enforcement officers.
Is a civil enforcement officer the same as a traffic warden?
The major difference between a parking attendant and civil enforcement officers (CEO) is that parking attendants enforce private locations i.e. private car parks (hospitals, restaurants, shopping centers) and private lands (private housing). While CEO work for or on behalf of local councils.
Civil enforcement officer, which was previously called traffic wardens, make sure that traffic, motoring and parking rules are followed. They patrol the streets, or car parks, to check on parked vehicles.
What are the civil enforcement officer’s main duties?
Some of the duties for both roles includes:
- patrolling an area, checking traffic movements and looking for illegally parked vehicles
- assisting customers – residents, visitors and tourists.
- taking photographs of parking offences and using a handheld computer to issue “penalty charge notices” (parking tickets) for illegally parked vehicles
- directing drivers and pedestrians and advising on parking areas
- giving evidence in court if required
- assisting the police
- completing forms, making accurate notes and sometimes writing reports
- checking parking meter tickets and patrolling local authority car parks to check that drivers have ‘paid and displayed’
- sometimes arranging for vehicles to be towed away, if they have been abandoned, illegally parked or are blocking traffic
- reporting any parking meters, signs or road markings that need maintenance.
What is the salary of civil enforcement officer?
The figures below are only a guide. Actual pay rates may vary, depending on:
- where you work
- the organisation you work for
- the demand for the job.
Pay rates vary but range from around £10.0 to £11.50 an hour. You might also get opportunities for overtime. You are provided with a uniform and protective wet weather clothing.
- You report to the office at the start and end of each shift, but you will be outdoors in all weathers.
- Will work a 35 to 40 hour week, in shifts, probably on a rota basis including: early mornings, possibly late evenings, Saturdays and, in some areas, Sundays.
- You will cover several miles a day (sometimes in a vehicle).
- Will carry and operate a handheld computer and a camera.
- You will be provided with a uniform.
- You may face some hostility from the public.
- You do not need formal qualifications, but a good general education is useful.
- Previous experience working in a customer services role may be beneficial.
- You may have to take an entry test, including writing skills, and possibly numerical skills.
- Usually need to know the local area you will be patrolling.
- You might need a driving licence.
- You should have knowledge of the Highway Code.
- It is helpful if you have experience working with the public.
- You should be fit enough to cover several miles a day, perhaps up to 15.
What Does it Take?
You need to be:
- good at communicating with a wide range of people
- assertive, but not aggressive
- polite, helpful and tactful
- able to deal with difficult situations and stay calm under pressure
- honest and reliable
- able to work alone or as part of a team.
- Training is usually on the job under the supervision of other staff. This will include learning traffic regulations, and completing and issuing parking fines.
- You might take some parking qualifications offered by City and Guild or WAMITAB II or NVQ II in parking enforcement.
With experience, you may be able to become a supervisor, manager, or trainer.